Services
Anthrorex provides a full complement of in- and out-bound call centre operations, service delivery and management services, encompassing specific services for the financial services sector. Anthrorex also provides back office processing, consulting and training and development services.
Inbound Call Centre Services:
General enquiries, complaints handling, Inbound sales & order taking, cross-selling & up-selling.
Outbound Call Centre Services:
Outbound telesales (cold calling and affinity database telemarketing), follow-up calls, debt collection, lead generation.
Application Development & Systems Integration:
Building customised front-end applications, database interfaces, data validation controls, triggered events, security controls, in-depth reporting and MIS functions, and other complex business logic that drives efficiency & maximises productivity.
Hosted Platform (Infrastructure) Services:
Provision of turn-key call centre facilities including: agent workstations,
Consulting Services:
Business Process Improvement, sales and marketing strategy formulation and implementation designed to give our customers the competitive advantage.
Call Centre Agent Training & Development:
Recruitment and training of call centre agents, supervisors, team leaders.
Telecoms:
we are also a Vox dealer authorized to sell and distribute their products.